Choosing the right Employer of Record (EOR) provider is crucial for businesses looking to expand globally, manage international teams, and stay compliant with local employment laws. However, not all EOR providers offer the level of service, transparency, and support that businesses need. If you’re experiencing any of the following frustrations, it may be time to consider switching to a provider that truly supports your growth.
Listed below are five common reasons we often see why businesses choose to switch their EOR provider:
1) Lack of Transparency in Processes and Costs
A good EOR provider should operate with complete transparency, providing clear explanations of employment laws, payroll structures, and service fees. If your current provider is vague about costs or frequently introduces unexpected charges, you could be overpaying without realising it. Hidden fees and unclear invoicing can make budgeting a nightmare and create unnecessary financial stress.
2) Poor Communication and Slow Response Times
Managing a global workforce requires fast, efficient, and knowledgeable support. If your current EOR provider is slow to respond, lacks expertise, or struggles to provide clear answers, your business could face delays in onboarding, payroll processing, or compliance updates. Poor communication can leave your team in the dark, causing frustration and potential legal risks.
3) Compliance Risks and Legal Uncertainty
One of the main reasons companies use an EOR provider is to ensure full compliance with local employment laws. If your current provider is failing to keep up with regulatory changes, missing important deadlines, or providing inconsistent legal advice, your business could be at risk of fines, legal disputes, or reputational damage. Staying compliant should be a priority, not a constant concern.
4) Limited Service Offerings and Scalability Issues
As your business grows, your EOR provider should be able to scale with you. If they don’t offer services in key markets, struggle to handle larger employee volumes, or lack the technology to streamline HR processes, they may be holding back your expansion. An EOR provider should be a strategic partner that enables, rather than restricts, your global growth.
5) Employee Experience is Suffering
Your employees’ experience with payroll, benefits, and HR support directly impacts satisfaction and retention. If your current EOR provider makes frequent payroll errors, fails to offer competitive benefits, or leaves employees frustrated with poor customer service, it’s time for a change. A reliable EOR should enhance the employee experience, not diminish it.
How Leap29 Solves These Problems
Businesses need an EOR provider that prioritises transparency, efficiency, and compliance. Leap29’s services are designed to give you full visibility over costs with clear, upfront pricing—no hidden fees. Our expert team provides rapid, responsive support, ensuring that your global workforce operates smoothly and remains compliant with local regulations. We continuously monitor legal updates, keeping you informed and protected from compliance risks. Whether you’re hiring in one country or expanding across multiple markets, our scalable solutions can support your business with employment in 180+ countries. Most importantly, we focus on delivering a seamless employee experience with accurate payroll, comprehensive benefits, and dedicated support. If your current EOR provider isn’t delivering on these essential services, it’s time to make the switch to Leap29. Ready to experience the difference? Contact us today to learn how Leap29 can help your business grow with confidence.
