Global Expansion Solutions | Case Study
Transitioning EOR and Local Payroll Services for Samotics BV
Company: Samotics BV
Service:
EOR Services and Payroll Services
Industry:
Industrial Equipment Supplier
Locations:
Across six countries
Situation
Samotics BV, dissatisfied with their existing provider, sought to transition their employer of record (EOR) and local payroll services across six countries. The service was very much ticketing/portal based. Their account manager lacked country-specific knowledge, leading to generic responses and delays. Samotics desired a more tailored and efficient solution.
Task
Having initially selected the wrong provider, Samotics embarked on a rigorous Request for Quotation (RFQ) process. Leap29, along with several competitors, participated.
The goal was to find a partner who could address their pain points and ensure a seamless transition for employees.
Action
Leap29 took a proactive approach to address Samotics’ challenges:
- Needs Assessment: We conducted a series of online meetings with the Samotics team to gain a comprehensive understanding of their pain points. These discussions allowed us to delve into the specifics of their existing issues.
- Salary Structure Analysis: Our experts assessed the current salary structures, identifying areas for improvement and alignment with local requirements.
- Individual Employee Support: Where necessary, we engaged directly with individual employees to address specific concerns they faced. This personalized approach ensured that each employee’s needs were met.
- Project Planning: Leap29 developed a detailed project plan to manage the transition process seamlessly. This plan covered both onboarding and offboarding procedures, ensuring a smooth experience for Samotics’ employees.
Result
Samotics selected Leap29 as their new provider. The reasoning behind the selection was due to 3 key areas:
- Simple Technology: Leap29 offered straightforward, effective technology that met Samotics’ needs.
- Knowledgeable Experts: Leap29’s team demonstrated expertise in managing global payroll and EOR services.
- Cost Reduction: In addition to improving service quality, Leap29 proposed cost-saving measures.
The transition was smooth, leveraging the team members Samotics had already met. Leap29’s personalized approach delivered results, resolving initial frustrations and providing a reliable, efficient service. There are now no outstanding queries from the employees or client team, and payroll has become a simple recurring process.
Testimonial
The Leap29 team have very much become a seamless extension of the Samotics HR team. They are always there to deal with any HR issues or questions that arise and would normally pre-empt these by contacting me in advance. Of course, getting payroll right is important, but it is all the extra nuanced country specific advice which makes the Leap29 so important to us.
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